The CBD Flower Shop Delivery and Returns Information

Thank you for your interest in ordering from our online CBD flower shop. Here, you’ll find all the information you need about our delivery options and returns policy when buying from us.

Please contact us if you need any more details before making a purchase.

Delivery options

Enter your shipping address in the checkout to see available delivery options and costs. We offer two choices via Royal Mail:

Royal Mail Signed For 1st Class

This service delivers your order within 2-4 business days; however, during busier periods, this can take up to 10 business days.

Please note that the tracking code provided will only be updated upon delivery of the parcel.

Royal Mail Next Day Special Delivery (Mon-Fri)

This service provides next working day delivery (Monday to Friday only; Saturday delivery is not guaranteed if ordered on Friday). Delivery times may be extended by an additional day in certain areas, usually remote, where Royal Mail’s coverage is limited.

Tracking codes for parcels are updated at every stage and can be monitored using the Royal Mail tracker.

Shipping times

It’s important to note that normally, all orders received before 1 pm (our daily cut-off) will be dispatched before 3 pm. You’ll receive an email to confirm your order has been shipped. This email will contain a link where you can track your order. Typically, the link will be activated by the Post Office no later than 6.30 pm the same day.

At The CBD Flower Shop, our daily cut-off time may be earlier, for example, during periods of high demand and seasonal holidays. To be certain of the cut-off for shipping, please review and double-check the time in the shopping cart to see if it has been amended.

Once dispatched, we are not responsible for delivery times.


We only accept returns if:

  • A fault is from our side, such as the wrong item being sent to you 
  • Or if the item has been damaged in the post

In order to get a refund, the item must be sent back to us in an unopened, unused form.

To do this, immediately contact us via email at [email protected].


If you’re not satisfied with the quality of your product, we do offer a refund service if you contact us within 14 days of the date of purchase with the order reference, and stating why you want a refund.

The product must be returned within 14 days in its original packaging and unopened; otherwise, we cannot accept a return. Once returned, the item or items will be checked for faults and will either be replaced or refunded if a fault is found.

For more information, please see our terms and conditions.

Free delivery

At The CBD Flower Shop, we pride ourselves on offering premium CBD products at competitive prices whilst prioritising our customers and the service they receive. We’re pleased to have the following delivery offers currently running on our website:

  • Free delivery on all orders over £60
  • Free next-day delivery on orders over £100

Check back regularly for our up-to-date offers and product range.


All orders are sent in secure and discreet packaging, so make your order in confidence today.

Our contact information

The best way to contact us is either using our contact form or sending an email to [email protected]. We will respond as soon as we can.